CA

Caroline A. 5 years ago • From Google

Rating

Bad

Reception dismissive when discussing mental health concerns

I have been registered at this practice for several years and am looking to transfer elsewhere. My husband was not diagnosed with a serious spinal condition despite multiple visits; it took seeking a second opinion from another healthcare professional to obtain an urgent referral for diagnostic testing. The delay in diagnosis resulted in significant mobility issues, and he subsequently required spinal surgery. His recovery is progressing gradually. My daughter experiences severe mental health difficulties that significantly impact her ability to function in daily life. Rather than receiving appropriate support for her condition, the practice's approach was dismissive of her struggles. When she experienced emotional crises, the suggestion was that she should manage independently given her age, and ultimately she was removed from the practice list rather than being offered tailored mental health support or care coordination. I would not recommend this practice.

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