Pocklington Group Practice

Disappointing experience at this practice. While the facilities appear well-maintained and modern, the interactions with staff were unpleasant and unwelcoming. The management approach seemed lacking..

There has been a noticeable enhancement in the quality of services following the introduction of digital appointment scheduling.

Excellent service. I have nothing but praise for this practice. I had a telephone consultation scheduled for the following week, but my circumstances changed and required more immediate care. When I..

This is absolutely the best, most organised medical practice I have ever been registered at. I have needed ongoing support and reassurance following a serious health event several years ago. The..

This surgery is the lifeline of our community. A valued clinician recently retired and followed in their father's footsteps. This practice has been an asset and I personally owe my thanks to them. I..

I have been registered with this practice for over three decades and I can genuinely say that throughout this entire period I have received excellent medical care. Every interaction I have had with..

The team members here are quite supportive and accommodating.

The reception team demonstrates outstanding qualities including kindness, thoughtfulness, and genuine helpfulness, consistently following through on their commitments. Their service is..

I have consistently been attended to or given a response within a suitable timeframe whenever I have had pressing concerns, and I am very satisfied with the level of service I have received since..

Still waiting to receive a text message. How much time does it typically take for one to be sent?

The appointment booking system appears unnecessarily complicated and may discourage people from accessing medical care. A straightforward conversation with reception staff to arrange an appointment..

Always supportive and available when needed, with a welcoming atmosphere 🤗

Half a year into the pandemic and the practice was still requiring patients to wait outside for prescriptions. There was no protection from the weather and the seating areas had been made..

We recently switched to this practice after being with our previous one for over two decades. What a wonderful change this has been. I can genuinely say it is one of the best choices we have..

I had a very negative experience during my visit. The staff were unhelpful and discourteous throughout my appointment. I found the overall atmosphere unwelcoming and would not feel comfortable..

To be frank, I would rate this experience far lower than one star if possible. I felt my concerns about my son were not adequately addressed despite visiting on multiple occasions regarding the same..

The reception team provided helpful assistance throughout my visit. I required an urgent appointment due to feeling unwell with an ear-related concern. I was called through promptly within half an..

Faced ongoing difficulties with appointment scheduling processes I found myself needing someone to monitor my phone constantly, given the challenges with how appointments were arranged. When my..

Always helpful and never rushed.

Had a wonderful experience today. The staff member was very understanding and took time to explain everything in detail. Both the reception team and the clinician provided excellent service.