MB

M B. 5 years ago • From Google

Rating

Bad

Reception dismissive when requesting to speak with doctor

I contacted the practice to discuss my medication with a clinician. The receptionist who answered the call was dismissive and attempted to provide medical guidance. I explained that I preferred to speak directly with the doctor about my prescription concerns, as I felt this was more appropriate given the complexity of my situation. The receptionist appeared to take offense to this request and suggested that I was being disrespectful. I was informed that a doctor would contact me, but instead I received a message directing me to visit my pharmacy to address my medication query. I felt that my concerns were not taken seriously and that the practice did not provide adequate support or understanding for patients dealing with mental health-related issues. I was disappointed by the approach taken by both reception and clinical staff, and felt that the consultation process did not meet the standards I would have expected. 👎

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