SF

Sophie F. 7 years ago • From Google

Rating

Bad

Reception doesn't answer the phone reliably

Avoid. I have had a very poor experience with this practice. I felt the care provided was inadequate and that staff were dismissive of my concerns. When I was uncomfortable with a proposed examination and declined, I felt this decision was held against me rather than respected. I attended multiple appointments over several months with ongoing symptoms but felt my concerns were not properly investigated or addressed. Since the practice underwent its recent changes, I have noticed a significant decline in the standard of care. I am also concerned about the level of support and monitoring available to patients with serious health conditions, having witnessed a family member struggle to receive appropriate care and follow-up here. The practice seems more focused on financial matters than on genuinely helping patients. Additionally, I have found it extremely difficult to get through on the phone, and when I do manage to speak with clinical staff, I do not feel they take sufficient time to properly understand what is wrong or to investigate my health concerns adequately.

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