Strensall Health Care Centre (MyHealth)
Sophie F. 7 years ago • From Google
Bad
Reception doesn't answer the phone reliably
Avoid. I have had a very poor experience with this practice. I felt the care provided was inadequate and that staff were dismissive of my concerns. When I was uncomfortable with a proposed examination and declined, I felt this decision was held against me rather than respected. I attended multiple appointments over several months with ongoing symptoms but felt my concerns were not properly investigated or addressed. Since the practice underwent its recent changes, I have noticed a significant decline in the standard of care. I am also concerned about the level of support and monitoring available to patients with serious health conditions, having witnessed a family member struggle to receive appropriate care and follow-up here. The practice seems more focused on financial matters than on genuinely helping patients. Additionally, I have found it extremely difficult to get through on the phone, and when I do manage to speak with clinical staff, I do not feel they take sufficient time to properly understand what is wrong or to investigate my health concerns adequately.
I genuinely believe this healthcare facility is outstanding. The staff members are exceptionally supportive and compassionate. They demonstrate genuine empathy and patience when addressing my..
Strensall Health Care Centre (MyHealth)
Courtney S.
It is difficult to secure an appointment at this practice due to ongoing waiting lists. Urgent matters sometimes appear to be categorised as routine when they arguably warrant faster attention. I..
Strensall Health Care Centre (MyHealth)
Lynette H.
It was a very reassuring visit, and I cannot speak highly enough of how kind and caring the healthcare professional was. Thank you.
Strensall Health Care Centre (MyHealth)
Annie G.
I have visited the walk-in clinic on two separate occasions and both times the experience was excellent. I am grateful to the entire team for their support.
Strensall Health Care Centre (MyHealth)
Graham L.
I'm very grateful for our NHS, and especially for the local practice in the area, when a dental professional raised concerns during a routine examination. I submitted a referral early in the morning..
Strensall Health Care Centre (MyHealth)
Ken B.
Securing an appointment is challenging, and the calibre of guidance and compassionate care appears to vary considerably depending on which clinician you consult. The administrative systems..
Strensall Health Care Centre (MyHealth)
L E.
A few years back, my health began to decline, and the pandemic made things considerably worse. Obtaining an in-person appointment feels nearly impossible, and telephone consultations are equally..
Strensall Health Care Centre (MyHealth)
John C.
I have been managing a significant health concern for approximately two months. During this time, I have made multiple requests to speak with a clinician, all of which were unsuccessful. My..
Strensall Health Care Centre (MyHealth)
26TM079 2.
Extremely disappointing service that appears to have deteriorated significantly over an extended period, with further challenges emerging in recent times. Experienced considerable difficulty..
Strensall Health Care Centre (MyHealth)
jackie W.
Disappointing experience! The front desk staff were pleasant, however the clinical team provided poor service. While I recognise there are challenging circumstances affecting healthcare, I felt..
Strensall Health Care Centre (MyHealth)
Robert C.
I have received outstanding care from my general practice. My correspondence was answered quickly and thoroughly, and I was able to secure appointments without delay. The entire team demonstrated..
Strensall Health Care Centre (MyHealth)
Susan S.
A patient from the practice area received a timely response to their enquiries. The clinician demonstrated an approachable manner and provided helpful assistance with their concerns.
Strensall Health Care Centre (MyHealth)
Nick R.
Following submission of an online contact form, I was notified that my symptoms could potentially be contagious and was instructed to attend my appointment but remain in the car park at the..
Strensall Health Care Centre (MyHealth)
Lisa H.
The healthcare professional took time to explain the procedure and helped me feel reassured and comfortable.
Strensall Health Care Centre (MyHealth)
Lucy R.
The entire team at this practice consistently demonstrates a commitment to addressing patient concerns promptly and efficiently. I am genuinely appreciative of their dedication and efforts.
Strensall Health Care Centre (MyHealth)
dawn m.
I recently had a consultation at the practice and found it to be excellent. The clinician provided clear explanations and helpful guidance throughout. I felt comfortable during the appointment and..
Strensall Health Care Centre (MyHealth)
Keagan F.
Very nice practice. I was very well looked after and reassured by one of the junior doctors on the team. The staff were very welcoming and the practice had a very warm and comfortable atmosphere.
Strensall Health Care Centre (MyHealth)
Tom S.
Obtaining an appointment proves to be extremely challenging. While I recognise the receptionists have limited control over the situation, there is a clear need for a significant expansion in..
Strensall Health Care Centre (MyHealth)
N T.
Although the team members are generally pleasant, contacting the practice by telephone presents significant challenges. I have repeatedly found myself waiting on hold for extended periods, only to..
Strensall Health Care Centre (MyHealth)
Christine N.
This is the second time I have felt compelled to submit a review, regrettably. I contacted the practice on behalf of my daughter who was experiencing severe illness on 1st April. I spoke with..
Strensall Health Care Centre (MyHealth)
Maya H.