Stanley Medical Group
ZT
Z T. 4 years ago • From Google
Bad
Disappointing experience overall. I felt the clinical care was not adequate. I was prescribed medication for a suspected condition while breastfeeding, but when I followed up a week later, the front desk informed me that test results had come back showing the suspected issue was not present. I believe I should have been proactively notified of these results and advised to discontinue the unnecessary treatment. Additionally, this did not address my underlying concern. My mother, who is also registered at this practice and has significant health needs, has been waiting several months for medical equipment. She has been asked to attend multiple appointments to repeat measurements on three separate occasions. It appears that patient care is not being prioritised adequately. During my mother's appointment, when we raised questions about her treatment plan, we were told there was insufficient time available due to other commitments. This occurred despite considerable time being spent entering prescription information into the system, which could have been completed beforehand using existing records. The telephone line is frequently engaged and the reception staff have not been helpful. We requested assistance with completing an official government form that had a strict deadline, as my mother required this for an important application. After waiting ten days without progress, we called to follow up and were told the practice has a large patient list. This delay caused us to miss the deadline. Fortunately, another healthcare team intervened and assisted us, otherwise the application would have been unsuccessful. We intend to register with a different practice at the earliest opportunity.
Linds L.