Burn Brae Medical Group
Jon F. one year ago • From Google
Bad
Reception failed to log my arrival properly
Disappointing experience. When I arrived, I attempted to use the check-in computer but encountered technical difficulties. I approached the reception desk, where the receptionist was available, and was directed to the waiting area. I waited approximately 45 minutes while other patients were seen and departed. I then went back to inquire about my appointment status and was informed that the clinician was occupied. Shortly after, I was called through. The clinician indicated they had not been aware of my presence in the waiting room. During the consultation, I felt my concerns were not fully explored, with the focus appearing to be on managing immediate symptoms rather than investigating underlying causes. I was advised that my issue would be better addressed by a different medical specialty and that little could be offered at this practice. Overall, I found the appointment unhelpful.
Extremely supportive and understanding throughout the appointment.
Burn Brae Medical Group
JenandLily J.
Excellent experience. I recently relocated to the area and joined this practice. Booking an appointment was straightforward, and the clinicians I've consulted with have been outstanding.
Burn Brae Medical Group
Craig M.
The service appears to be declining, and I had a negative experience with a member of staff whose approach seemed dismissive and lacked the level of attentiveness I would have expected.
Burn Brae Medical Group
James M.
Parking can occasionally be challenging due to the shared facilities with the hospital, and scheduling an appointment with a preferred clinician typically involves a wait of around two weeks.
Burn Brae Medical Group
Jon F.
Disappointing experience. When I arrived, I attempted to use the check-in computer but encountered technical difficulties. I approached the reception desk, where the receptionist was available, and..
Burn Brae Medical Group
tyler b.
I had difficulty securing an appointment and after making several calls, the only option available to me was a telephone consultation scheduled several hours later.
Burn Brae Medical Group
Robin C.
We feel very fortunate to have access to this practice in our area. The clinical team are excellent, the administrative operations are well-managed, and the range of services available is..
Burn Brae Medical Group
Anthony C.
Outstanding dependable service with a consistently warm reception
Burn Brae Medical Group
peter y.
The finest healthcare service I have ever been a patient with.
Burn Brae Medical Group
Pam's S.
Excellent service provided by all staff members, including management, doctors, nursing staff, and reception team. The practice consistently goes the extra mile and has received recognition for..
Burn Brae Medical Group
Robert G.