Orsett Surgery

This practice has deteriorated significantly. I have been attending for a considerable time but am now considering transferring elsewhere. Although I'm uncertain whether other surgeries offer..

Honestly, I feel this surgery has deteriorated significantly. I don't visit the doctors frequently and it had been quite some time since my last appointment. My wife arranged an appointment for me..

Wow, i have been with this surgery for one Dr and one Dr only. Todays phone calls and visit have 100% made my mind up that i am leaving this surgery after more than 25 years. The reception team are..

I would rate this experience as poor. Reaching someone by telephone proved extremely difficult. When contact was eventually made, staff indicated that appointments were unavailable for an extended..

The standard of care at this surgery has declined significantly. Before the pandemic, it was straightforward to contact the practice with concerns or to arrange an appointment by calling at either..

The practice does not appear to take much responsibility for patients who are unwell, as obtaining an appointment through telephone booking can take approximately two months if you are fortunate..

I attended an appointment and experienced inconsistent behaviour from staff members. While one staff member was pleasant initially, I later overheard conversations in other areas of the practice..

The service quality appears to have declined over time. There are increasingly frequent reasons given for appointment unavailability, and callback requests often go unanswered. One member of the..

The staff here are genuinely helpful and approachable, going out of their way to assist. When appointments aren't available, they make efforts to find alternative times or direct you to other..

After making multiple calls and eventually reaching the appointment line, I finally managed to get through following several attempts and lengthy hold times. I was calling to inquire about an..

I would not recommend this practice based on my experience.

The receptionist's manner was extremely unwelcoming and fell well short of what you would expect from someone in that role. The level of customer service provided was disappointing and detracted..

Called this morning and received a callback in the afternoon. Attended an appointment shortly after and was seen promptly for my check-up. Left with a prescription and was home by early evening. The..

I have consistently had a positive experience at this practice. The service has been prompt, the environment welcoming, and the staff have communicated effectively throughout my visits.

Two years ago I discovered a swelling in my lymph nodes and reported it to my GP. Due to pandemic-related delays, I decided to pursue private testing, which cost over £3000. The private clinician..

I cannot thank the practice enough. Received a call advising that hospital admission would not be pursued, and that we should visit the care home immediately. This decision allowed all of the family..

I would rate this practice extremely poorly. I have serious concerns about the quality of service provided at this surgery. I found the staff to be unhelpful and unprofessional during my visits...

The role of administrative staff in making clinical decisions rather than qualified medical professionals is something I find frustrating and inappropriate.

This practice has been extremely disappointing. The clinical staff approach appointments as though they are doing patients a favour. The reception team came across as unwelcoming and lacked..

I had a very negative experience at this practice. I was prescribed medication that caused me significant adverse effects, leaving me unable to walk properly. When I returned for further support, I..