Orsett Surgery
MN
Michael N. one year ago • From Google
Poor
Honestly, I feel this surgery has deteriorated significantly. I don't visit the doctors frequently and it had been quite some time since my last appointment. My wife arranged an appointment for me scheduled three weeks ahead on a Wednesday, which subsequently needed to be rescheduled to Thursday at 11.00. When we arrived at reception on the appointment day, the receptionist checked the details and informed us that the appointment had actually been moved to the following Tuesday, as the clinician doesn't work on Thursdays. We should have been notified of this change, but no contact was made—had there been any calls, they would have been recorded on my answer machine. While we were waiting, another staff member looked over the receptionist's shoulder and made a rude comment about the situation, which I found quite upsetting. I left in frustration while my wife remained with the receptionist to try to sort things out. The initial suggestion was a telephone consultation a week later, but my wife explained that I really needed to see someone sooner. After around 15 to 20 minutes, my wife and the receptionist came to my car and offered an appointment that same day, though not until 4.40pm. I was very frustrated by this, as I'd already waited three weeks and the appointment had been changed without proper notification. When I expressed my frustration to the receptionist, they told me not to have a go at them, which made things worse. Ultimately, I declined the appointment because I was deeply unhappy with how I'd been treated. After such a long time without visiting, I really needed to be seen at my scheduled time, not have to return later in the day when I had other commitments. This surgery doesn't seem to value its patients, and I'm unlikely to return. Now I feel my only option is A&E, which isn't ideal.
ALONE M.