Glenpark and Teams Medical Practice
QN
Q N. 2 years ago • From Google
Bad
I am extremely disappointed with what occurred during my visit to the clinic today. My son has been a patient here since birth, spanning seven years. Between 2018 and 2021, he received ongoing care for a serious medical condition. Although we relocated to a nearby area, we chose to remain with this practice due to its convenient location. This morning, I attended the clinic to inform reception that my son appeared to have a contagious childhood illness and to request appropriate medical guidance and treatment options. The receptionist asked for my son's name and date of birth to locate his records. She then informed me that no record could be found in the system. I explained that this seemed impossible given his long-standing registration since infancy. When asked to provide my updated address, I did so, and the receptionist suggested that our registration may have been automatically terminated following our house move. I was shocked by this explanation and questioned how I had received no written notification, communication, or prior warning of any kind. The receptionist apologized but offered no further resolution. When I asked how my son would access the medical treatment he needed, I was advised to purchase over-the-counter cream from a pharmacy instead. This experience has left me feeling let down and frustrated by the lack of communication and support provided.
Kathryn J.