Woodlea House Surgery
ML
Marc L. one year ago • From Google
Bad
I would caution potential patients to carefully consider whether this practice meets their needs, as I found my experience frustrating and unsatisfactory. The reception and administrative management fell short of expectations, and I felt the service was poorly organised. I had an appointment scheduled for the afternoon. After checking in, I experienced a lengthy wait. When I eventually spoke with staff, there were inconsistencies in the explanations provided for the delay, which was confusing and disappointing. The practice management did not engage with me directly to address my concerns, and their demeanour suggested they found the situation burdensome. As someone with additional accessibility needs, I felt this approach was inappropriate. When I expressed my frustration about receiving conflicting information and the extended wait time, I was told I had been shouting, though I felt my reaction was a reasonable response to the situation. Most significantly, the issue I came to address remains unresolved. I should note that the clinical staff themselves were professional and competent. However, my concern is with how the practice operates administratively. The appointment system appears inflexible, with limited availability when needed and difficulty accessing continuity of care with a preferred clinician. Based on my experience, I would hesitate to recommend this practice to others seeking reliable and responsive healthcare services.
Sara C.