Forest Hall Medical Group
PE
Patricia E. 3 years ago • From Google
Bad
If I could give no stars, I would. The service is disappointing. The reception staff interactions left me frustrated. I attended the surgery in person as I was unable to reach them by telephone to book an appointment. I was told that no appointments were available and advised to try calling back the next day. When I expressed concern about facing the same difficulty again, the receptionist went to speak with someone in the back office. Upon returning, she indicated that a clinician would contact me to arrange an appointment, and suggested I should call back if I hadn't heard from them by 3pm. I waited for this call but did not receive one, so I telephoned the surgery. The receptionist I spoke to on this second call responded dismissively, stating that clinicians do not call to make appointments and expressing doubt that the previous receptionist would have said this to me. She also suggested that if I was concerned, I should take another day off work to attend in person. It is difficult to justify taking additional unpaid time away from work, particularly given current financial pressures. I have not yet been able to secure an appointment to see a clinician at this surgery, so I am unable to comment on the clinical care. I am considering registering with a different practice.
Vanessa H.