MI

Michael I. 3 years ago • From Google

Rating

Bad

Reception gave conflicting information about registration

Unable to leave a rating below one star. Experienced difficulties attempting to register myself and my children, as I was informed that adolescent family members would require identification and would need to attend an appointment independently to complete the registration process. Received conflicting information from reception staff regarding the registration timeline, with one account suggesting four weeks from initial submission and another indicating four weeks from when all documentation had been received. Found the interaction with reception staff during the registration attempt to be unwelcoming and unhelpful. Subsequently registered at an alternative practice and was able to secure an appointment within two days, which raised questions about why the initial surgery's registration process required such an extended timeframe. Additional concerns included limited parking availability, inconsistent information provided, and what felt like an unwelcoming approach from staff members. These issues occurred before even completing registration, which created uncertainty about the overall standard of care at the practice. Would recommend exploring other surgeries in the area as an alternative option.

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