Clifton Road Surgery
SS
Su S. 5 years ago • From Google
Bad
The administrative and reception service has been the most disappointing I have encountered over the past decade. When I requested my test results by telephone, the initial staff member indicated it could be collected from the car park on the same day. However, upon arriving, a different member of staff informed me that a form would need to be completed and the results would be available the following day with a telephone call to confirm. I submitted the form but did not receive the promised call. When I contacted the practice on the third day, another staff member advised that the process could take up to 28 days. This experience suggests there may be inconsistencies in procedures, limited coordination among team members, and gaps in task management. I would strongly encourage the practice to review these operational concerns.
Aqib N.