RR

Rani R. 2 months ago • From Google

Rating

Bad

Reception gave conflicting information about wait times

I share the concerns raised in a previous review and encountered similar issues during a recent visit on behalf of a family member. I was quite let down by the standard of care provided. As someone with experience in care work, I found the service delivery concerning. The receptionist initially indicated a waiting time of 20 minutes, then mentioned 5 minutes to complete an online form. However, I pointed out that the form actually takes considerably longer, particularly when completing it for another person. I felt uncomfortable during my time at the practice and was eager to leave. When caring for elderly relatives with complex needs, it is crucial that the service meets their requirements regardless of other factors. I was genuinely disappointed by how we were treated and found it quite revealing to observe that others seemed to be having comparable difficulties. Overall, it was an unsatisfactory experience.

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