JC

John C. one year ago • From Google

Rating

Bad

Reception gave contradictory information repeatedly

The administrative and reception team experience was inconsistent, with multiple interactions across different staff members over a short period. There was a lengthy delay in obtaining an appointment, which turned out to be with a different healthcare professional than initially expected. An ongoing issue took considerable time to resolve. Communication with reception included responses that felt unhelpful and dismissive, with suggestions to seek care elsewhere rather than addressing concerns. Attempts to escalate matters to senior management were unsuccessful, and there appeared to be conflicting information provided by different departments. Raising questions about these experiences resulted in feeling unwelcome at the practice. The administrative and reception functions appear to require significant improvement in consistency, accuracy, and responsiveness. It is unclear whether senior leadership is fully aware of these operational challenges.

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