AS

Adrian S. 5 years ago • From Google

Rating

Bad

Reception gave inaccurate information repeatedly

I have been liaising with this practice on behalf of my elderly relative and have found the process quite challenging throughout. Communication could be clearer, as explanations often lack sufficient detail, which has resulted in misunderstandings even in straightforward matters. The reception team has provided inconsistent information on several occasions. My relative has consequently become reluctant to engage with the practice, which is regrettable. Overall, the experience has been disappointing.

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