Balham Health Centre
Emily L. 7 years ago • From Google
Bad
Reception gave misleading information about prescription availability
I had a very negative experience at this surgery. I felt the clinical and administrative staff were unhelpful and dismissive throughout my visit. I attended to request a repeat prescription for my regular medication. The clinician declined to prescribe my usual brand and instead issued a prescription for an alternative option. I subsequently visited multiple pharmacies, none of which stocked this alternative or could order it. When a pharmacist contacted the surgery on my behalf to request approval for my original medication, the request was refused. The pharmacist indicated to me that the prescription could have been approved but suggested the surgery was being deliberately obstructive. I returned to the surgery in the evening to return the first prescription and was assured a revised one would be provided. However, I was given another alternative medication which also proved unavailable at any pharmacy I visited. The receptionist suggested I visit multiple pharmacies to locate it, which was impractical for my circumstances. When I requested a revised prescription, the receptionist stated the clinician had left for the day, despite observing that patients were still being called for appointments. I returned the following morning and booked another appointment with the same clinician, who then suggested the pharmacist should have been able to substitute the medication, contradicting his earlier refusal. This straightforward matter required me to take substantial time off work and considerable administrative effort. I have also learned from acquaintances in the area that they have encountered comparable difficulties, including needing multiple appointments to address single issues, misplaced test results, and being turned away from appointments due to time constraints. I have since transferred my care elsewhere and am pursuing a formal complaint through the appropriate NHS channels.
I attempted to contact the practice on multiple occasions seeking assistance, but found the receptionist to be quite unhelpful and dismissive. The manner in which calls were handled was..
Balham Health Centre
Murad F.
The Balham centre is a pleasant facility and the healthcare provider was helpful.
Balham Health Centre
Jess-Rose T.
I recently attended an appointment for a sexual health check and was seen by a female member of staff who was extremely helpful, pleasant, understanding and demonstrated genuine care throughout the..
Balham Health Centre
Gregory P.
This practice fell short of my expectations. I attended an appointment for a routine vaccination a few weeks ago and had previously communicated that I could not receive a particular vaccine brand..
Balham Health Centre
C E.
I have attempted to contact the clinic on multiple occasions in order to schedule an appointment by telephone, but each time the call has been disconnected after a brief wait without anyone..
Balham Health Centre
A S.
I experienced a lengthy wait exceeding ninety minutes at this practice. The extended delay was frustrating, and I questioned whether returning would be worthwhile. I found it inconsistent that..
Balham Health Centre
Thomas L.
Contacted the practice regarding an upcoming clinic but was unable to get any information about it, as the person who answered the phone said they couldn't help and ended the call. It would be..
Balham Health Centre
Amber G.
Excellent prompt and efficient drop-in service for blood tests available on weekday mornings for patients within the local catchment area.
Balham Health Centre
Paul P.
Attempted to contact the practice as a housebound patient requiring a home visit. The phone line was unavailable or continuously engaged, necessitating a trip to the surgery in person. The service..
Balham Health Centre
Fahd A.
I have been a patient at this practice for many years and the clinician is familiar with my medical history. However, I called multiple times yesterday requesting a prescription and a medical..
Balham Health Centre
Salwah K.
Highly unsatisfactory experience. I would advise against booking an appointment at this practice. Waiting times are considerably lengthy, ranging from around an hour to over two hours. It appears..
Balham Health Centre
Richard V.
I appreciate you taking the time to provide feedback about this practice location. The facility operates as part of a larger health centre that houses multiple service providers beyond just the GP..
Balham Health Centre
Rachael M.
I called to register as a new patient today and found the receptionist to be quite unfriendly and lacking in empathy. The interaction left me feeling upset.
Balham Health Centre
feery J.
My first visit to this dental practice was disappointing. The receptionist did not offer directions or guidance upon arrival, which was unhelpful as it was my first time attending. The clinical..
Balham Health Centre
Robert D.
I found the reception experience to be quite unwelcoming. I arrived at 6:15 to complete a registration form for the practice. While I was filling this out, I observed a member of the reception team..
Balham Health Centre
George W.
Poor service experience. If you require a blood test on a Saturday, be aware that the phlebotomy service closes earlier than the advertised opening hours. The reception team could be more helpful.
Balham Health Centre
jhonny b.
I was unable to obtain a refill of my medication in a timely manner. Despite making multiple contact attempts with the practice, it took several days before the prescription was provided.
Balham Health Centre
Emily L.
I had a very negative experience at this surgery. I felt the clinical and administrative staff were unhelpful and dismissive throughout my visit. I attended to request a repeat prescription for my..
Balham Health Centre
Catherine M.
I am absolutely delighted with the treatment I received from the podiatry service. The clinician demonstrated a professional approach, kept me well informed throughout my appointment, took time to..
Balham Health Centre
Sarah D.
The receptionist displayed a manner that was not welcoming, with an approach that seemed unsuitable for a role involving interaction with patients who may be unwell or in need of support.
Balham Health Centre
A A.