EL

Emily L. 7 years ago • From Google

Rating

Bad

Reception gave misleading information about prescription availability

I had a very negative experience at this surgery. I felt the clinical and administrative staff were unhelpful and dismissive throughout my visit. I attended to request a repeat prescription for my regular medication. The clinician declined to prescribe my usual brand and instead issued a prescription for an alternative option. I subsequently visited multiple pharmacies, none of which stocked this alternative or could order it. When a pharmacist contacted the surgery on my behalf to request approval for my original medication, the request was refused. The pharmacist indicated to me that the prescription could have been approved but suggested the surgery was being deliberately obstructive. I returned to the surgery in the evening to return the first prescription and was assured a revised one would be provided. However, I was given another alternative medication which also proved unavailable at any pharmacy I visited. The receptionist suggested I visit multiple pharmacies to locate it, which was impractical for my circumstances. When I requested a revised prescription, the receptionist stated the clinician had left for the day, despite observing that patients were still being called for appointments. I returned the following morning and booked another appointment with the same clinician, who then suggested the pharmacist should have been able to substitute the medication, contradicting his earlier refusal. This straightforward matter required me to take substantial time off work and considerable administrative effort. I have also learned from acquaintances in the area that they have encountered comparable difficulties, including needing multiple appointments to address single issues, misplaced test results, and being turned away from appointments due to time constraints. I have since transferred my care elsewhere and am pursuing a formal complaint through the appropriate NHS channels.

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