Sudbury & Alperton Medical Centre
AZ
Aina Z. 7 years ago • From Google
Poor
I would give an extra star only because there is one pleasant receptionist and one excellent nurse. I found the rest of the staff rather difficult to work with. I attended an appointment with my mother to see a nurse who wasn't the pleasant one mentioned. The nurse made an assumption about our nationality without asking, and when I corrected them, they struggled with the spelling. I believe making assumptions about someone's background based on appearance can be disrespectful and potentially hurtful. The practice also offers quite limited testing services, with most investigations being referred elsewhere. While it's reasonable that we arrange our own appointments at the other centre, we were initially directed to reception for help with booking, only to discover we needed to do it ourselves. This felt like wasted time and effort. Several months earlier, I brought my son for his first appointment with a clinician. My son has communication difficulties. Within a few minutes of the consultation, the clinician suggested a diagnosis. We have seen various professionals over time, and none have made such a quick assessment, even after multiple sessions, as these evaluations typically take considerable time. I felt this approach wasn't appropriate for a first-time patient. Additionally, we requested a referral that apparently was never submitted. When I followed up a month later because we hadn't heard anything, I learned we weren't even on the waiting list. I hope the practice will improve these areas.
Zohra H.