LL

Leslie L. 3 months ago • From Google

Rating

Excellent

Reception handled my lateness with real compassion

I was running significantly behind schedule for an injection appointment this afternoon. The reception team received my calls explaining my delay, and rather than dismissing my situation, they demonstrated genuine compassion and understanding. Despite the clinician's schedule being completely full, the reception staff made considerable efforts to check whether I could still be accommodated, even given how late I would be. Thanks to their assistance, the clinician managed to fit me in after my lengthy journey. I cannot praise enough the thoughtfulness shown by both members of the reception team. I have been a patient with the practice for 40 years, and this experience reinforces my confidence in the staff. Additionally, the clinician provided exemplary guidance and demonstrated genuine concern for my health. Sincerely appreciated.

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