Church Avenue Medical Group

The phone interaction felt dismissive and lacked understanding of my circumstances. My experiences at this practice are typically positive, but this occasion was different. I'm puzzled by the..

We have been repeatedly let down by the reception staff at this practice. On multiple occasions, we have found them to be discourteous, unhelpful, and dismissive when calling to request assistance..

Called the practice today and was greeted in an unfriendly manner. The receptionist who answered seemed unhelpful and indicated I would receive a callback, but before I could even request an..

The pharmacy team and staff members quickly resolved the error and were courteous and apologetic throughout. Thank you for addressing the issue, and I apologise for my frustration during the..

I cannot speak highly enough of the entire team.

The reception team would benefit from improved communication practices, as there is a tendency to interrupt callers and adopt an unnecessarily defensive tone, including frequent references to call..

I have been a patient at this practice for over two decades. The service used to be excellent with a welcoming team. During a recent telephone consultation, I experienced what felt like an..

My spouse has been unwell for an extended period and has been unable to secure an appointment, instead being advised to call back each day. At this point, it seems quicker to arrange other services..

Unsatisfactory experience. I requested a remote consultation and encountered a lengthy wait of approximately two weeks. On the scheduled day, I remained available throughout but was not provided..

I've found this practice to be extremely disappointing, particularly given my long-standing relationship with it, as the standard of care has noticeably declined over recent years. When I recently..

The service experience has been inconsistent and occasionally frustrating across different departments. Communication can be challenging, and there have been instances of administrative issues with..

Excellent healthcare professionals throughout

I have found my experience at this GP practice to be deeply disappointing and frustrating overall. The appointment availability is concerning, as booking required waiting approximately a month for..

A family member has recently experienced some health concerns and the care provided by the practice team has been outstanding. The entire team, including reception staff, clinical support workers,..

The team demonstrated genuine empathy and care, addressing patient needs efficiently, promptly, and in a professional manner.

I have been attending this practice for more than five decades. I find myself quite taken aback by certain reviews I have encountered. Throughout my time as a patient, I have not experienced..

Called the surgery to arrange either a telephone or in-person appointment for my young child who was experiencing respiratory symptoms and a cough. The response was to call back later, with the..

I initially contacted the practice after discovering a concerning physical symptom and was advised by a healthcare professional to seek medical attention. When I called to book an appointment, the..

The healthcare professional I visited today was exceptionally pleasant and demonstrated genuine kindness throughout the appointment.

I have been attending this practice since birth and have consistently received excellent care. The team demonstrates genuine concern for their patients' wellbeing.