The Villa Street Medical Centre
Alessandro S. 2 years ago • From Google
Bad
Reception helped gather scattered medical records
I am newly registered at this practice and am leaving one star because I visited a few times with a different clinician who was excellent, otherwise I would leave no stars at all. When I registered, I mentioned that my medical records were disorganised, so the receptionist said she would gather them together as the practice only had part of them. A few days later, I received an email confirming that all my records had been obtained and consolidated. I suffer from severe depression and attended an appointment as I had been feeling very low. I was seen by a clinician and could barely speak as I was crying throughout. The clinician stated that she could not see any records of my depression, which made me feel as though she thought I was not being truthful. I explained that I did have depression and offered to bring documentation from home, including evidence of previous mental health crises. The clinician then asked what I wanted her to do. I responded that I did not know, and that if I did, I would not have come to the surgery. I mentioned that my previous doctor had arranged therapy sessions for me, but I was unable to attend due to fatigue and panic attacks, and that my previous doctor had provided one-to-one support. She replied that no one at the practice could offer that. What shocked me most was when she said at the end that I only had two choices: be strong or give up. Although I understand her point, this was not what I expected to hear from a healthcare professional. As I left, I asked for her name to leave this review. I felt significantly worse leaving the clinic than when I arrived. She must have realised why I was asking, as she subsequently sent me a message with a wellbeing link. It is difficult for someone in my situation to seek help when society often judges people negatively, and hearing this kind of response from a healthcare professional makes it harder to believe recovery is possible.
Arrived at the practice one evening at 7:20 p.m. to find it had already closed, as the displayed opening hours had not been updated to reflect the current schedule. The practice now operates Monday..
The Villa Street Medical Centre
Lee T.
Excellent surgery with good availability for appointments. The team members are friendly and welcoming, and the reception staff consistently provide helpful assistance.
The Villa Street Medical Centre
Mike O.
A highly polished and professional medical practice. The clinical team and support staff demonstrated friendliness and helpfulness throughout.
The Villa Street Medical Centre
Francesca J.
The medical professionals at this practice are excellent, and the reception team are equally impressive. I feel very fortunate to have found this surgery.
The Villa Street Medical Centre
Onome O.
I am very pleased to have registered with this GP practice as the clinical staff are exceptionally caring and professional. The reception team are equally excellent. My overall experience has been..
The Villa Street Medical Centre
Maria M.
Poor experience with the reception team.
The Villa Street Medical Centre
M G.
Switched to this GP practice following a house move. I was apprehensive initially, as I had valued my previous GP highly and had set demanding expectations. I've been pleasantly surprised by the..
The Villa Street Medical Centre
Damien R.
Excellent GP practice that I've attended. The team demonstrated kindness and worked efficiently throughout my visits.
The Villa Street Medical Centre
Mahfuz Y.
I have recently relocated and registered with a new medical practice. I must say I am thoroughly impressed with the service provided. The clinical staff are all exceptional. I would like to extend..
The Villa Street Medical Centre
Jovim L.
I spoke with a clinician recently and promptly received my prescription afterwards. The healthcare professional demonstrated professionalism and was genuinely helpful in identifying an appropriate..
The Villa Street Medical Centre
Michael R.
The practice deregisters patients without making adequate attempts to reach them beforehand. Subsequently, patients are required to go through the new patient registration process again.
The Villa Street Medical Centre
L B.
This is a really pleasant practice with excellent organization and a straightforward online appointment booking system. I particularly appreciated the classical music playing in certain areas of the..
The Villa Street Medical Centre
Holly H.
This practice has been the best I've experienced. Appointments are readily available, the clinical staff are pleasant and professional, and the phlebotomy team are particularly efficient and..
The Villa Street Medical Centre
J P.
The staff at this practice are exceptionally professional and compassionate individuals. Every interaction has been positive and reassuring. The administrative team members are particularly helpful..
The Villa Street Medical Centre
Chris t.
Excellent experience. The setting was pleasant and welcoming. The clinical staff were friendly and approachable. Appointments ran punctually as scheduled.
The Villa Street Medical Centre
Dominik M.
I found the experience at this GP practice to fall significantly short of professional standards. The management approach came across as dismissive and unhelpful, appearing reluctant to engage fully..
The Villa Street Medical Centre
B B.
I've been attending this excellent GP surgery for several years. The reception team are friendly and approachable, and the clinical staff are all outstanding. I've received very compassionate care..
The Villa Street Medical Centre
Antonio R.
I would like to express my gratitude to the healthcare professional at this practice. They have demonstrated genuine compassion and attentiveness in their care. They have been supporting both me and..
The Villa Street Medical Centre
Winnie O.
I have been attending this wonderful GP surgery for many years. Throughout my time as a patient, the clinical team have been amazing and have consistently provided brilliant care.
The Villa Street Medical Centre
Pablo T.
I've been in this area for a few years now and it seems to me this is a decent GP practice by local standards. The waiting times are very short, most of the clinical staff are satisfactory, though I..
The Villa Street Medical Centre
Murad C.