Stanley Medical Group

I have been unwell for an extended period and felt my concerns were not adequately addressed during multiple visits. I requested specific medication but was advised to try an alternative approach..

I'm generally reluctant to visit the surgery, but I felt I needed to make an appointment. Unfortunately, I've experienced persistent difficulties reaching the practice by telephone. On the occasions..

It's always straightforward to arrange an appointment, and there are never any obstacles in the way. The medical team consistently goes the extra mile to provide assistance. Thank you for being..

Experienced several issues and faced a lengthy waiting period before being seen, by which time the concern may have resolved itself.

I had a very disappointing experience with the medical professionals at this practice. The standard of care fell significantly short of what I would expect.

I have been trying to access the prescription service for over two weeks without success. When I initially requested my login details two weeks ago, I was told they would be sent out, but they never..

I appreciate the regular contact and updates that were provided following my recent hospital appointments.

I have been a patient at this practice for over a decade, and I am keen to find alternative care elsewhere.

Excellent healthcare professionals and team members

I recently called to arrange an appointment for my child with a doctor. When I explained my concerns, I was interrupted mid-conversation while the receptionist spoke with another colleague. When I..

Unable to reach the practice despite multiple attempts over several days. The phone line either goes unanswered or plays through lengthy recorded information before disconnecting without allowing..

Outstanding and well-organised care, with plenty of time given during the consultation. Highly satisfied with the experience.

Difficult to reach by telephone, as the line is frequently engaged or calls fail to connect. However, when contact is successfully established, the reception staff are helpful and friendly.

The NHS is amazing and the staff that work in it are incredible...but it's extremely clear the professional standards of this practice are very low. There were instances where prescriptions..

I had a very negative experience with the medical care I received.

It is quite challenging to obtain an appointment with a doctor promptly, which appears to be a common issue across medical practices nationwide.

The clinician at this practice was excellent, and I'm very grateful for their referral to a specialist, which led to an important diagnosis being identified. I cannot thank them enough for their..

All staff have been excellent, with particular praise for one member of the nursing team who carries out blood tests. This person was exceptionally friendly and helpful throughout the appointment.

The staff members here are genuinely pleasant and provide excellent service.

Attempting to reach someone at this practice is extremely difficult and frustrating. I have never experienced such poor accessibility before.