Walm Lane Surgery
The N. 3 years ago • From Google
Poor
Reception helpful but clinical judgement felt dismissive
The reception area provided a pleasant experience with helpful information materials. However, I had a concerning encounter during my appointment this morning for cervical screening. The clinician who saw me made assumptions based on a leaflet I was holding, suggesting that my symptoms were psychological rather than valid. This felt dismissive of my concerns. The clinician also asked personal questions about my family circumstances and seemed to make presumptions about my relationship status and life choices. I felt judged rather than supported during what should have been a straightforward clinical appointment. I would appreciate if staff could focus on providing care without personal commentary or assumptions about patients' circumstances and decisions. Thank you.
Since becoming a patient at this practice, my experience has been quite disappointing. The team members appear not to coordinate well with one another, and on multiple occasions when I have phoned..
Walm Lane Surgery
Kathy H.
Outstanding medical facility with exceptionally competent and dependable practitioners. The clinicians demonstrate genuine attentiveness and allocate sufficient time for consultations, while the..
Walm Lane Surgery
AllthingsSabah X.
Can someone verify the credentials of the healthcare professional I saw?!!
Walm Lane Surgery
Maria O.
Had to wait several weeks before being seen, which is fairly typical. I only visit the practice occasionally, mainly for medication or when my mood is low. During today's visit, I felt the..
Walm Lane Surgery
Danina L.
The team here was exceptionally welcoming and approachable. The clinical staff provided useful assistance and support. Waiting times were minimal, which made for a smooth visit.
Walm Lane Surgery
Abby C.
The front desk team consistently demonstrates helpfulness and understanding, and my interactions with the clinical staff have been consistently positive and compassionate. I was apprehensive about..
Walm Lane Surgery
Maggie D.
I cannot express my gratitude strongly enough for the outstanding care and compassion I have experienced since becoming a patient at this practice. The clinical team has been remarkably supportive..
Walm Lane Surgery
Cristina L.
I am very happy with this surgery. The service is consistently pleasant and the healthcare provider I see is a lovely person who genuinely enjoys supporting their patients.
Walm Lane Surgery
Jawed B.
One of the finest medical practices in London! I have been a patient at this surgery for the past 23 years. My family members and I feel extremely fortunate to be registered here. The clinical..
Walm Lane Surgery
Olga Z.
I would not recommend this practice, particularly if you prefer timely access to care. Upon recently joining, I contacted the surgery to arrange an appointment and was informed that the next..
Walm Lane Surgery
Fiona P.
I genuinely don't understand the negative feedback I've seen. When I was dealing with a serious illness, I was able to secure an appointment without much delay. The registration process was..
Walm Lane Surgery
Hinaben L.
The team demonstrated excellent support and courtesy throughout my visit. They were consistently willing to assist and I found all the guidance they offered to be valuable. I am very grateful for..
Walm Lane Surgery
Xh I.
I'm sharing this review based on my own experience attending this practice. I felt that the standard of care I received fell short of what I would expect. I experienced what I believe was an..
Walm Lane Surgery
Abbie J.
I would not recommend this practice. The service quality has declined significantly in recent times, particularly compared to how it operated previously. The appointment booking system presents..
Walm Lane Surgery
Pablo P.
The reception team's manner was unwelcoming and unhelpful, with an air of arrogance and a lack of adequate training. Apart from this, the practice itself functions well.
Walm Lane Surgery
Lara T.
Following today's visit, I have serious concerns about the standard of care at this surgery. I have been a patient here for a considerable time and had not previously required an appointment. After..
Walm Lane Surgery
Vitor (.
Please shut down this practice immediately. I would strongly advise against attending this GP surgery if you value your time. Contacting them by telephone is extraordinarily difficult, and even..
Walm Lane Surgery
Liz E.
I have been attending this practice since birth and am now in my middle sixties. I can genuinely say that every clinician I have consulted with has demonstrated genuine helpfulness, kindness, and..
Walm Lane Surgery
Jennifer R.
The receptionist provided excellent support during my initial registration, offering clear guidance on the registration process, appointment booking procedures, and how to navigate the online..
Walm Lane Surgery
Júlia S.
This is the finest medical practice I have experienced in London. The front desk staff are exceptionally kind and courteous, and the clinical team are outstanding!
Walm Lane Surgery
Filomena R.