IP

Izzie P. 2 years ago • From Google

Rating

Bad

Reception helpful, but clinician made me feel ashamed

I felt deeply ashamed following my recent visit to this practice. I contacted the reception team to arrange a prompt appointment regarding an ear issue causing me discomfort, and they were as helpful and pleasant as always. Unfortunately, my interaction with the clinician who saw me was markedly different. I found them to be dismissive, rushed, and made me feel like a burden when I requested to remove my mask due to a respiratory condition that was affecting my breathing. They also seemed to regard my ear concern with disdain, as though it were beneath their attention. I left feeling very upset, patronised and humiliated in a way I have not experienced with healthcare staff before. It was an altogether distressing appointment. I did speak with reception about my concerns and they responded with their usual warmth and understanding, but this experience has left a lasting impression that I find difficult to move past.

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