RM

Renara M. one year ago • From Google

Rating

Poor

Reception helpful but consultation felt rushed and dismissive

The reception team were accommodating, though unfortunately that was where the positive experience ended. I attended my appointment today, which was scheduled for 4pm but I was called through at 4:10pm. However, I soon realised the consultation itself was allocated only 10 minutes. The clinician had just 10 minutes available. After they finished asking their questions, I attempted to ask something, and was told we didn't have time. When I enquired whether I would need to book another appointment to discuss this matter, they confirmed that I would. I found this frustrating. During those 10 minutes, the interaction consisted entirely of them asking questions and me providing answers. When I tried to raise something relevant to my visit, I felt dismissed. Additionally, the online booking system is quite cumbersome. Each time I try to schedule a consultation, there are numerous questions to work through, and there's no option to skip those that aren't relevant to my reason for attending. This practice has room for improvement. It could benefit from more approachable staff, longer appointment slots to allow for unhurried consultations, the ability to bypass irrelevant questions during booking, and a greater sense of personal connection. I want to emphasise that I only visit a GP when something is genuinely concerning me, and I shouldn't feel discouraged or worse about seeking help.

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