Five Elms Health Centre

Reception helpful but phone system needs improvement

I have developed a positive rapport with the reception team and the clinical staff, though they do change frequently, have shown considerable improvement compared to earlier periods. My primary concern relates to an experience today when the practice attempted to contact me multiple times without clarity on the reason. I found myself unable to reach a person during these contact attempts, instead encountering only automated messaging with no clear pathway to speak with reception staff. Given this experience, I feel discouraged from making future contact efforts with the practice. I recognise this may have consequences for my care. The practice appears to place significant emphasis on technological solutions, which I feel is misguided in this instance.