KH

Kh H. 11 months ago • From Google

Rating

Bad

Reception hung up when trying to resolve issues

December Update: Having experienced some frustration previously, I am pleased to report that with the assistance of the management team, things have considerably improved for my family member. Thank you. I recently contacted Reception as suggested, attempting to resolve some outstanding matters. Unfortunately, neither of the clinicians I was hoping to reach were available. I was also unable to connect with the management team. During this call, the receptionist ended the conversation despite my clear indication that I wished to work towards a resolution. I would appreciate guidance on how to proceed from here.

Moss Healthcare Kings Road Harrogate

one year ago

Last week one of our managers was talking to you on the phone and I thought the problem had been resolved t your satisfaction, i will ask her to contact you again

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