KC

Kate C. 8 years ago • From Google

Rating

Bad

Reception hung up without saying goodbye

Since relocating and registering with this practice, I have found myself disappointed with my experience so far. When I attempted to book an appointment for routine tests, I was redirected to another number and subsequently transferred. The person I spoke with on reception ended the call abruptly following my expression of gratitude, without any pleasantries or proper goodbye—the interaction felt quite dismissive. I would have expected reception staff to demonstrate better interpersonal skills. I had intended to schedule a consultation with a clinician as well, but given this encounter, I am now reluctant to contact the practice again and will delay making that appointment. Overall, I am not satisfied with what I have experienced so far.

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