Redburn Park Medical Centre

Excellent experience 👏 The clinical team and staff have supported me consistently over many years and took the time to understand my health situation thoroughly, so I'm very grateful for their care..

I have been a patient at this practice for many years and have consistently found the team to be helpful and supportive. I appreciate the effort everyone makes to assist patients and provide..

It has been challenging to reach the practice by phone. When I call during daytime hours to request an appointment, I am consistently directed to phone at 8:30 in the morning if I want to be seen..

I have been attempting to reach the practice since early morning without success, as the telephone line remains continuously busy. This is not an isolated occurrence. There appear to be significant..

Unable to secure an appointment booking, with reception staff advising to call back on a daily basis.

I feel it's important to highlight that reception staff are administrative personnel rather than clinically qualified professionals, and therefore shouldn't be positioned in a role that requires..

The reception staff were unhelpful and dismissive whenever I called. They consistently claimed to be busy, though I observed them appearing to socialise rather than attend to their duties. On one..

I've been a patient at this surgery for many years, and the staff have consistently been wonderful. The clinician I see is very compassionate and understanding about my health concerns. They're an..

What a wonderful practice to have joined after relocating. Everything appears to be well-organised and comprehensive, with an impressive range of services and support available. The entire team..

I found it challenging to reach a clinician, as the reception team either failed to answer calls or ended them prematurely. Out of numerous call attempts, most did not even connect. While I..

Inadequate support for end-of-life care needs

The medical team here has been absolutely wonderful with me. I experienced a difficult situation at another healthcare facility that really shook my confidence, and even now I struggle with anxiety..

The team consistently makes a genuine effort to support patients, and I recognise the challenges they face with resource constraints. Despite these difficulties, they demonstrate a real commitment..

What a fantastic practice. The staff are amazing. My mum took my young child today and was also very impressed. The clinician was apparently lovely with my child. I would highly recommend this..

Disappointing experience with the consultation received. The healthcare professional's manner of communication was unhelpful and I would not recommend returning for similar concerns.

The entire team, including those at reception and clinical staff, provided excellent service.

Attempted to contact the surgery by telephone in the morning to request an urgent appointment for my young child. Due to technical difficulties with the phone system, I travelled to the practice in..

The reception staff displayed unhelpful attitudes and appeared unwilling to engage properly. The clinician seemed rushed during the consultation and did not allow adequate time for discussion or..

The reception team are wonderful, cheerful, and genuinely pleasant to interact with. It's worth remembering they're managing a heavy workload, and while the phones ring constantly, this doesn't..

It is extremely difficult to reach the practice by telephone, even when attempting to call multiple times across different days. The line is frequently busy. I have called during stated opening..