CA

Corina A. 4 years ago • From Google

Rating

Bad

Reception ignored request and wasted my time

I had a frustrating experience when I contacted the practice on two separate occasions during the day to arrange an appointment for my partner. I explained that he is unavailable during weekday working hours and requested that the clinical team call me instead to discuss his concerns. Despite this request, the practice called my partner directly, and I ended up spending my day off waiting for a call that never came, even though I had my own scheduled appointment. As someone who contributes through taxation, I feel this level of service is unacceptable. If the practice cannot manage patient requests effectively, it would be more appropriate to direct patients elsewhere rather than provide inadequate care. I am disappointed that public funding appears to be supporting staff who seem unable to handle basic administrative tasks with professionalism or consideration. I believe the practice's management should review how it operates, as the overall service quality falls short of what should be expected.

Other reviews for Yeading Court Surgery