Bartholomew Medical Group

The reception team displayed an unhelpful approach during my attempts to arrange a medical appointment. Over several consecutive days, I made multiple calls seeking to see a healthcare professional..

The service was disappointing, with lengthy wait times when calling and appointments becoming unavailable by the time contact is made. Additionally, some staff members came across as unwelcoming.

I have been a patient at this medical group since it opened and have consistently found the staff and practice to be excellent. Appointments have always been readily available and I have been..

The reception staff were unhelpful and displayed poor customer service. The telephone service has experienced significant delays.

I requested that my pharmacy be switched to a different location that is more convenient for me since I am unable to drive. I was told this had been arranged, so I contacted the new pharmacy to..

I had a disappointing experience with the reception staff. I felt that my enquiry could have been addressed, but it seemed like assistance wasn't forthcoming. I also noticed the staff member..

Despite the challenging circumstances of social isolation, the team demonstrated considerable friendliness and helpfulness throughout my visit.

They make a genuine effort to provide good care, and I appreciate that.

This is the worst medical centre to deal with across the entire NHS. It's nearly impossible to secure an appointment regardless of whether you ring at the earliest opportunity, and if you opt for a..

I frequently experience issues with my repeat medications going missing, with responsibility being directed elsewhere. These are essential medications that I rely on!! When I attempt to raise..

Have always been satisfied with the practice and its team. Would have awarded the highest rating if not for difficulties experienced with the telephone system.

Extremely difficult to secure a consultation slot.

This practice is disappointing. It takes numerous attempts to reach them by phone, and when contact is made, the support provided is minimal. The experience makes things considerably more difficult..

The telephone appointment system is extremely disappointing, with lengthy waiting times followed by disconnections occurring repeatedly.

I've had a really positive experience at this practice. The telephone service has improved significantly, and the staff are consistently friendly and welcoming. The clinical team has been very..

During my appointment, I was advised to contact a smoking cessation service and informed about potential health risks associated with smoking. However, this advice was not relevant to my situation,..

The receptionist with distinctive appearance was unhelpful and displayed a dismissive attitude during interactions. On multiple occasions, the level of customer service received left me feeling..

The reception team could be more helpful. Booking an appointment proves to be quite challenging. The clinical staff are generally satisfactory when you eventually manage to see them.

There are issues within the system, but the staff members and healthcare professionals are not at fault. The responsibility lies with government policy over the past decade, which has resulted in..

The wait time to reach someone for a consultation extends well beyond an hour and a half.