Mollison Way Surgery
Atefeh Z. 11 months ago • From Google
Bad
Reception inflexible about appointment time options
I am quite disappointed with the service provided at this GP practice. My infant will be reaching three months of age tomorrow and is due to receive routine immunisations. I informed the reception team that I will be unavailable from the following week through to the end of December, meaning this week represents the only realistic window for the immunisations to be administered on schedule. The only appointment offered to me was tomorrow at 8:30am. I politely enquired whether there might be any later slots during the day or at any other point during the week, as I am also caring for another young child and am unable to accommodate such an early time. Despite outlining my circumstances, I was informed that this was the sole option, and there appeared to be no attempt to explore other possibilities or provide alternative solutions. Based on my own experience, the reception staff do not often appear willing or equipped to provide assistance, and this is unfortunately not an isolated incident. My family has encountered several unsatisfactory experiences with this practice over the course of our time as patients. I recognise that medical practices operate under considerable pressure, however in this instance there was an absence of adaptability, consideration, or genuine effort to support a parent endeavouring to maintain their child's immunisation schedule. The experience left me feeling anxious and unsupported during a period when I genuinely needed compassion and practical help.
I had an excellent experience with the service provided. I am very grateful for the care I received.
Mollison Way Surgery
Sheraz S.
The healthcare professional I saw was very helpful.
Mollison Way Surgery
Urvashi P.
The healthcare professional I saw was excellent. I received the treatment I needed and I'm very satisfied with my experience.
Mollison Way Surgery
Libera N.
Seen by a member of the clinical team. Had blood tests and an electrocardiogram performed. The appointment was conducted in a very professional manner and the clinician demonstrated considerable..
Mollison Way Surgery
D L.
I was seen for an annual review by a member of the clinical team who was welcoming, friendly and approachable. They were able to put me at ease and reassured me that the blood test procedure would..
Mollison Way Surgery
Vijyendra S.
The staff member who conducted my tests was excellent. They performed the procedure perfectly with no discomfort. They were very friendly and made me feel at ease throughout.
Mollison Way Surgery
Vikas P.
The phlebotomist demonstrated a professional and kind approach throughout the appointment.
Mollison Way Surgery
rushika P.
Poor service experience. My child is 8 months old and I booked an appointment for an ear examination. I was called to attend at 11.15 for an 11.40 slot, but this was problematic as I don't have..
Mollison Way Surgery
Pooja J.
I have been a patient at this practice for a considerable length of time and have consistently had positive experiences. I recently attended for a routine screening procedure and found the..
Mollison Way Surgery
Vijay M.
The service provided by the surgery is excellent with the staff. Today's appointment was attended with top class service.
Mollison Way Surgery
Selena S.
I had a wonderful experience at the practice. The healthcare professional I saw demonstrated genuine care and compassion throughout my visit.
Mollison Way Surgery
Anonymouse
The physician associate called me and she insulted me over the phone. She told me if you’re not happy go to the private sector and she hong up on me. Very rude and unprofessional but I expected it..
Mollison Way Surgery
Natalia N.
Excellent medical practice staffed by professionals who demonstrate genuine care and attentiveness. The clinicians allocate sufficient time to hear concerns and provide clear explanations throughout..
Mollison Way Surgery
Heeral C.
Had a blood test with a member of the phlebotomy team who was efficient and informative. The new patient app has some complexity to it but overall it's easier to get in touch with someone. One star..
Mollison Way Surgery
Bhakti K.
The staff member at this practice does an excellent job. They are very friendly and consistently helpful with all matters.
Mollison Way Surgery
prajan j.
A healthcare professional provided helpful assistance and delivered excellent service. Best wishes.
Mollison Way Surgery
Bhavika S.
The staff member was very kind and helpful. Thank you.
Mollison Way Surgery
Craig P.
I had my blood taken today by a member of the nursing staff who was friendly and very gentle throughout the procedure. The experience was painless and I barely felt anything. I'm very grateful for..
Mollison Way Surgery
Ranji R.
The clinical team provided good service. I am very happy thank you very much
Mollison Way Surgery
CUTE U.
Good surgery, very helpful. I'm seen regularly for blood tests and routine monitoring. The staff member who performs these procedures is very nice and makes me feel comfortable, which is appreciated..
Mollison Way Surgery
Amarakoonge K.