AZ

Atefeh Z. 6 months ago • From Google

Rating

Bad

Reception inflexible about appointment time options

I am quite disappointed with the service provided at this GP practice. My infant will be reaching three months of age tomorrow and is due to receive routine immunisations. I informed the reception team that I will be unavailable from the following week through to the end of December, meaning this week represents the only realistic window for the immunisations to be administered on schedule. The only appointment offered to me was tomorrow at 8:30am. I politely enquired whether there might be any later slots during the day or at any other point during the week, as I am also caring for another young child and am unable to accommodate such an early time. Despite outlining my circumstances, I was informed that this was the sole option, and there appeared to be no attempt to explore other possibilities or provide alternative solutions. Based on my own experience, the reception staff do not often appear willing or equipped to provide assistance, and this is unfortunately not an isolated incident. My family has encountered several unsatisfactory experiences with this practice over the course of our time as patients. I recognise that medical practices operate under considerable pressure, however in this instance there was an absence of adaptability, consideration, or genuine effort to support a parent endeavouring to maintain their child's immunisation schedule. The experience left me feeling anxious and unsupported during a period when I genuinely needed compassion and practical help.

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