Mollison Way Surgery
Atefeh Z. 7 months ago • From Google
Bad
Reception inflexible about appointment time options
I am quite disappointed with the service provided at this GP practice. My infant will be reaching three months of age tomorrow and is due to receive routine immunisations. I informed the reception team that I will be unavailable from the following week through to the end of December, meaning this week represents the only realistic window for the immunisations to be administered on schedule. The only appointment offered to me was tomorrow at 8:30am. I politely enquired whether there might be any later slots during the day or at any other point during the week, as I am also caring for another young child and am unable to accommodate such an early time. Despite outlining my circumstances, I was informed that this was the sole option, and there appeared to be no attempt to explore other possibilities or provide alternative solutions. Based on my own experience, the reception staff do not often appear willing or equipped to provide assistance, and this is unfortunately not an isolated incident. My family has encountered several unsatisfactory experiences with this practice over the course of our time as patients. I recognise that medical practices operate under considerable pressure, however in this instance there was an absence of adaptability, consideration, or genuine effort to support a parent endeavouring to maintain their child's immunisation schedule. The experience left me feeling anxious and unsupported during a period when I genuinely needed compassion and practical help.
The phlebotomist was very helpful and kind. They explained everything properly and managed to take my blood successfully on the first attempt, despite the difficulty some practitioners have..
Mollison Way Surgery
Janak k.
The healthcare professional I saw was great and helpful.
Mollison Way Surgery
virang p.
The staff member was pleasant and courteous towards the patient.
Mollison Way Surgery
Auds A.
Seen by a member of staff who was lovely.
Mollison Way Surgery
AMEERA D.
The healthcare professional I saw was excellent.
Mollison Way Surgery
Liladhar V.
To the team, Many thanks indeed for your very prompt, polite and efficient service and all the help you provided without hesitation. I also appreciate the thorough and competent assessment I..
Mollison Way Surgery
theodora m.
Very good GP practice. Exceptional staff. The receptionist was great, friendly and professional.
Mollison Way Surgery
Krystian W.
The practice provides excellent care. The team delivers a very professional standard of service.
Mollison Way Surgery
Touraj N.
I had a telephone consultation with a member of the clinical team who was dismissive and unhelpful during our conversation. When I expressed concerns about my care, I was told to seek private..
Mollison Way Surgery
Aysun J.
The healthcare professional who took my blood did an excellent job, and I am very satisfied with the experience.
Mollison Way Surgery
Pankaj N.
The healthcare professional I saw demonstrated kindness and provided helpful support during my visit.
Mollison Way Surgery
Soulav B.
The healthcare professional provided a very good service.
Mollison Way Surgery
rushika P.
Poor service experience. My child is 8 months old and I booked an appointment for an ear examination. I was called to attend at 11.15 for an 11.40 slot, but this was problematic as I don't have..
Mollison Way Surgery
J W.
Excellent experience with polite and courteous clinical staff. The reception team were fantastic and remained very helpful despite being busy.
Mollison Way Surgery
vijay p.
The appointment was completed swiftly and without complications. The experience was entirely painless and the service was delivered with good efficiency.
Mollison Way Surgery
Natalia N.
Excellent medical practice staffed by professionals who demonstrate genuine care and attentiveness. The clinicians allocate sufficient time to hear concerns and provide clear explanations throughout..
Mollison Way Surgery
Lana S.
Always receives prompt attention and finds the service to be consistently helpful with any health concerns that arise.
Mollison Way Surgery
Jyoti K.
The nursing staff at this practice are always very professional and pleasant when carrying out blood tests and vitamin injections.
Mollison Way Surgery
Vijay M.
The service provided by the surgery is excellent with the staff. Today's appointment was attended with top class service.
Mollison Way Surgery
Sheilz 0.
The phlebotomist was excellent when taking blood samples. Many people struggle with finding suitable veins, but this was completed without any difficulty.
Mollison Way Surgery
asha k.