Bradford Student Health Service
Aysha S. 4 years ago • From Google
Excellent
Reception issues resolved with swift management response
I had a very negative experience with the reception service. I submitted a formal complaint and was waiting to see how it would be resolved. I decided to change my GP practice as a result. The receptionist seemed particularly interested in knowing when patients had registered at the practice when they called. 0.5/5 stars I said I would update my review once the complaint was addressed. However, my complaint was handled within 24 hours, and the practice manager went above and beyond to listen to my concerns and resolve the issue immediately. They also assured me that the reception team would receive additional training. This response completely changed my perspective. While I had a poor experience initially, the management's commitment to resolving the problem was exceptional. I'm grateful that despite the initial difficulties, there are people at this practice who are genuinely dedicated to improving patient care. 5/5 stars. If you do experience issues at this GP practice, I would encourage you to submit a patient complaint form. They do take feedback seriously and act on it.
The clinician at the surgery has provided care for both myself and my son since joining the practice. They demonstrate professionalism and compassion, offering straightforward guidance. When I faced..
Bradford Student Health Service
Preetaman P.
The staff at this practice appeared dismissive and unprofessional. There was a lack of concern regarding my health concerns. I waited throughout the day expecting contact from a clinician, but no..
Bradford Student Health Service
Peak G.
I would not recommend this GP surgery based on my experience. I felt that my concerns were not handled appropriately. I was prescribed medication that included an ingredient I have an allergy to...
Bradford Student Health Service
Kieron C.
Excellent practice with outstanding service - the team is welcoming and supportive. Couldn't wish for better, consistently available whenever required!
Bradford Student Health Service
Umair K.
The telephone service has become difficult to reach. Previously, this was handled much more effectively.
Bradford Student Health Service
Samuel N.
Positive experience with the practice
Bradford Student Health Service
Maram Y.
This was an extremely disappointing visit to the practice. The appointment felt unproductive and the care provided did not feel focused on my needs as a patient.
Bradford Student Health Service
Asmae A.
This GP practice has declined significantly from its previous standard. The reception team presents a major issue, with most staff members displaying rudeness, though a small number are pleasant...
Bradford Student Health Service
Mahwish U.
The staff conduct was disappointing. Obtaining an appointment proved difficult and the overall process moved at a sluggish pace.
Bradford Student Health Service
Ahmad F.
A pleasant and satisfactory healthcare facility that serves the student population well.
Bradford Student Health Service
Bina N.
The practice operates well and demonstrates good efficiency.
Bradford Student Health Service
Bridghin C.
I have been a patient at this practice for more than two decades and have consistently received excellent care. The team members are approachable, welcoming, courteous and provide strong support.
Bradford Student Health Service
Entesar S.
I had a very disappointing experience at this practice.
Bradford Student Health Service
Chris H.
I feel let down by my experience with this practice. I found myself having to pay considerable amounts out of pocket and attend private facilities for several types of examinations that the practice..
Bradford Student Health Service
Zain A.
The practice has been disappointing in terms of responsiveness, with a lack of communication when attempting to get in touch.
Bradford Student Health Service
Ishfaq A.
The team here demonstrated considerable kindness and compassion throughout my visit.
Bradford Student Health Service
Semhar W.
This practice has provided a disappointing experience. The reception staff came across as discourteous and unprofessional, with poor communication skills when interacting with patients. There..
Bradford Student Health Service
M3D V.
I found this practice to be unsatisfactory and would not recommend it as a suitable location for trainees. I have decided to register with a different GP surgery, as I wish I had made this change..
Bradford Student Health Service
H R.
The medical professionals at this practice are highly knowledgeable and I have no issues to report.
Bradford Student Health Service
James S.
The service provided fell short of expectations. The primary clinician appeared dismissive and offered limited practical assistance regarding medication or specialist referrals. This view appears to..
Bradford Student Health Service
Carla M.