LD

Laura D. 4 years ago • From Google

Rating

Bad

Reception kept giving contradictory appointment booking advice

I would rate this practice much lower if possible. I cannot recommend this facility. I attended to arrange an appointment yesterday and was told I would receive a call back, which never came. I returned today to book an appointment and was informed that advance bookings were available, but when I explained my appointment needed to be before a specific date, I was told the practice was fully booked for the entire week and suggested I return the following day. I find this response confusing, as the availability situation is unlikely to change overnight. I believe the practice would benefit from improving its reception and clinical staff, as I felt many lacked adequate training and professionalism. My family member maintains a substantial monthly health insurance premium, yet struggles to secure appointments at this practice, which seems unreasonable.

Seaside Medical Centre

3 years ago

Thank you for your feedback. Seaside Medical Centre aim to deliver a high standard of Primary Care Services and we always value patient feedback in helping us to achieve that. We are sorry to hear that you are not satisfied with the service and if you would like us to look into this further and provide a full response to the issues you have raised, please follow our complaints process by writing to the practice management. You can find a copy of our complaints procedure and a form on our website www.seasidemedicalcentre.co.uk We look forward to hearing from you. The Seaside Medical Centre Team

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