RE

Ruby E. 2 years ago • From Google

Rating

Bad

Reception kept losing messages and sending wrong sample tubes

A clinician initially indicated my daughter did not have the infection I was concerned about but offered to arrange a urine test, which subsequently returned a positive result. This led to a referral to specialist paediatric services. I found it necessary to follow up on this referral multiple times as the initial sample was lost and an urgent message was not retained by reception staff. The reception team provided incorrect sample collection tubes on several occasions despite my clear explanation of what was needed. The wait for the specialist appointment extended to seven months, and upon arrival at the hospital, it became apparent the referral had been directed to an inappropriate department, resulting in another extended waiting period. The overall experience fell short of expectations, particularly given that this involved care for a young child.

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