Birkwood Medical Centre

I had to take my mother for an appointment at the healthcare facility, and it was a wonderful experience. The clinical staff were excellent with my mother, and I was very appreciative of the care..

The team here is pleasant and helpful.

The reception team's demeanor left much to be desired during my visit.

Unable to obtain prescription refills through telephone contact, with suggestion to use the online system which unfortunately does not support repeat prescription requests. The alternative requires..

The practice maintains good cleanliness and organisation, with a welcoming and approachable team.

I have experienced significant difficulties with prescription management at this practice on multiple occasions. On separate instances, my prescription has not been located, resulting in gaps in my..

I am in urgent need of assistance and was disconnected by reception staff while speaking. This felt unprofessional and has left me frustrated about accessing the medical support I require.

Finding it challenging to reach the practice to arrange an appointment. The experience was disappointing, with the reception team coming across as unwelcoming and not particularly supportive.

Extremely disappointing experience. The clinical staff seemed indifferent to patient concerns. I waited considerably longer than my scheduled appointment time and ultimately decided to leave without..

My husband attended his first vaccination appointment after booking through the NHS app, only to find that no staff member was available to administer the procedure that day. This was disappointing,..

I attended my appointment at the local surgery today for a routine screening procedure that I had been delaying for quite some time. The healthcare professional I saw was wonderfully reassuring and..

Spent a considerable amount of time on hold before being informed that the line was reserved for urgent matters. However, if the situation had been truly critical, alternative emergency services..

I just wanted to express my gratitude to the helpful receptionist on duty today who provided me with assistance following an accident that occurred outside the practice.

I recently visited the practice for a blood pressure check. The healthcare professional who saw me took a blood sample and provided helpful guidance on dietary planning. Given my background..

I recently paid £80 for a private online consultation lasting 20 minutes. Over the previous two weeks, I attempted multiple times to contact the surgery by phone but consistently found myself far..

I have been attending this medical centre since childhood, during an era when continuity of care with a familiar practitioner was the norm. The practice has experienced a notable decline in service..

Was in queue position 3 for over an hour (someone ahead must have had a lengthy appointment) and the desk closed at 3pm (which felt unreasonable). After eventually getting through by phone, it..

The morning telephone queue times are frustratingly long. Waiting periods at the practice exceed an hour even with a scheduled appointment slot, despite the reception area appearing quiet. Other..

The receptionist's manner was dismissive and unkind. When I attended my appointment, I felt judged and rushed, which left me feeling anxious and unsettled. There was a lack of understanding and..

It took considerably longer than expected to complete the registration process, and I have not yet had the opportunity to be seen by a clinician.