The Stephenson Medical Practice

I have decided to change to a different practice as my experience has deteriorated significantly. The service was previously satisfactory, but the quality has declined considerably and has been..

The phone lines are consistently difficult to reach regardless of when you attempt to call, with extended waiting times on hold. There have been ongoing issues with sick notes not being dispatched..

This practice has provided me with the poorest level of service I have encountered. The front desk staff have been unhelpful and discourteous, telephone queues are consistently lengthy with extended..

The clinical staff at this practice do not appear to have adequate expertise in their field. Mental health concerns do not seem to be treated with appropriate priority, and patients feel dismissed..

The receptionist at the front desk displayed a lack of professionalism and appeared unfamiliar with supporting patients experiencing mental health difficulties. The service provided was unhelpful..

The service at this practice has been disappointing. It is difficult to secure appointments in advance. The reception staff have seemed dismissive, particularly when mental health concerns are..

The reception staff's demeanor has been frustrating for me. I have experienced significant difficulty obtaining an appointment over an extended period.

I feel there are concerns about the care I received during my visit. When I attended my appointment to discuss my health concerns, I felt the focus of the consultation was not entirely on addressing..

I have been unable to see a doctor at my last three visits, as I was seen by a nurse practitioner instead. On each occasion, I was informed that I needed to see a doctor, and reception advised me to..

Whenever I have required assistance, the practice has consistently provided support. The reception team has always paid attention to my concerns and the clinical staff have made time to listen and..

I attended an appointment scheduled for mid-afternoon and arrived a few minutes before the designated time. However, due to a queue at reception, my check-in was recorded a couple of minutes after..

Consistently supportive and accommodating.

I have experienced significant difficulty in securing an appointment over an extended period of time.

Poor service experience with an unhelpful approach to appointments. The practice does not offer advance booking or same-day availability. Staff absences seem frequent, and the reception team came..

The doctor at this practice is consistently friendly and approachable.

It can be challenging to secure an appointment at this practice. The reception team's demeanor left much to be desired and was quite frustrating. Appointments are available only during a narrow..

Extremely disappointing experience at this practice. I have called multiple times over the past week and spent considerable time waiting in the queue, only to be informed that there are no available..

Friendly and supportive team members who always greet you with warmth, even in a challenging setting. All staff members, including clinical and support personnel, were attentive to my needs. I..

Excellent service overall. The reception staff were welcoming and helpful. The clinical team and medical professionals provided outstanding care. I had been registered at a different practice for..

Disappointing experience with appointment availability. I was informed that no slots were open for a considerable period, yet immediately afterwards was advised to contact the practice the following..