The Park Medical Centre
ER
Eliz R. 3 years ago • From Google
Excellent
I was initially doubtful about registering with this practice after relocating to the area a couple of months ago, as the online ratings seemed surprisingly unfavourable. My child became quite unwell during the week. Upon contacting the practice, I was met with courtesy and attentiveness from the receptionist, who carefully listened to my worries and documented all the relevant information about my child's symptoms. Despite the surgery being particularly busy with no immediate slots available for either triage or telephone consultations, an appointment was still arranged for a clinician to ring me back. I was genuinely grateful for this, as my child required medication to recover, particularly after spending considerable time at an urgent care centre that same morning without achieving a resolution. When I spoke with the clinician, they demonstrated genuine listening skills and professionalism, which reassured me greatly, and my child received the appropriate treatment needed. The entire team showed genuine care and responsiveness to my concerns and proved extremely supportive. I do think some people would benefit from approaching interactions with reception staff and clinicians with greater consideration. It's important to treat others with the respect you would hope to receive yourself. Being more empathetic and thoughtful, rather than dismissive when immediate solutions aren't available, makes a real difference. These staff members are dedicated, and the challenges they face stem from broader systemic issues beyond their control. I would gladly recommend this practice to others.
Debbie W.