Bransholme Centre
BH
Bill H. 4 years ago • From Google
Bad
My daughter was denied entry to the building for her appointment despite having a negative rapid antigen test and was told to obtain a PCR test instead. I found this inconsistent, as the same rapid test is accepted in other settings where large numbers of people gather. The recommended PCR test, which has faced recent quality concerns, would apparently grant access to medical care. When I contacted the practice to discuss this, the receptionist was attentive and escalated my concerns to a senior clinician. However, the clinician who called back displayed an unhelpful and dismissive manner, which discouraged me from pursuing the conversation further and prompted me to share my feedback here instead. Overall, I felt that the professionalism and approach to patient concerns fell short of what I would expect from healthcare services.
karl b.