Catterick Village Health Centre

Attended a walk-in surgery session, which is a valuable service offered across multiple health centres on weekdays. It is reassuring to have access to this type of facility.

I had a disappointing experience with the service and care provided. I felt the clinician's approach was condescending and I did not receive the level of attention I expected. When I raised my..

I just want to say thank you to everyone at the local surgeries. Two weeks ago I managed to get a same day appointment where I was promptly referred to the hospital with a suspected acute condition...

It is extremely difficult to obtain an appointment at this practice. On the rare occasions when an appointment is secured, it may be cancelled shortly before the scheduled time, with the alternative..

What does an elderly patient need to do to secure an appointment at this practice? They declined to conduct a home visit despite the patient's proximity to the surgery, citing that he was not..

I registered as a new patient and my registration was handled promptly. Following a recent hospital discharge, I had concerns regarding my medications. A member of the pharmacy team contacted me to..

Visited the local surgery today for a walk-in appointment. Although there was a delay and the schedule was running behind, the team members were courteous, friendly and supportive throughout. I..

The management approach comes across as rather abrupt and confrontational in their manner of communication. I feel concerned for the team members who work in that environment.

I recently attempted to access urgent medical care for an injury and found the experience disappointing. The team appeared dismissive and unwilling to invest time in listening to my concerns. The..

I came across a social media post from someone who appeared to be in distress and seeking assistance. The post mentioned their general practice. I contacted the practice and suggested they reach out..

I arranged a private hearing assessment. As a veteran with hearing difficulties and arm nerve issues, I mentioned my plans to seek private care in another city. However, I felt my comments were..

Extremely helpful with no issues whatsoever, excellent work.

The reception team's manner was unwelcoming. Overall, the experience was unsatisfactory, which led to the decision to register with a different practice.

I was confused about the drop-in service closing time of 10.30 - I arrived at reception at 10.17 after spending time finding a parking space outside the grounds. Once I had registered and taken a..

If I could give 0 stars I would. If you ring the office and have the misfortune of speaking with the office manager on the phone, I would suggest you hang up and try again. Heaven forbid you should..

The receptionist at the front desk was unhelpful and did not handle their responsibilities effectively.

Attended an appointment following discharge from the accident and emergency department at a local hospital, where I was advised to seek further medical attention if my condition did not improve. I..

Terrible experience during a telephone consultation. The healthcare provider declined to address my secondary concern and stated that only one issue could be discussed per appointment, despite..

Attended for a routine health check and was seen by a member of staff who was very kind and demonstrated excellent professional skills. The premises were clean and well-maintained. The only area for..

Would give 0* if I could. My elderly relative attended an appointment and was subsequently taken outside by a member of staff due to a parking matter. The interaction was upsetting, with raised..