ML

Michael L. 6 months ago • From Google

Rating

Great

Reception made booking difficult initially

I had a difficult experience attempting to schedule an appointment, as I was directed to seek care elsewhere. This prevented me from being able to assess the quality of care provided by the practice itself. I'm uncertain whether they might be suitable for non-urgent matters, or if there are alternative ways to access their services that I'm unaware of. Following a more recent visit, my experience with the reception team has improved, particularly when using the online booking system. While the clinical staff have been professional in their interactions, I felt the level of support provided could have been more comprehensive. Overall, my impression of the practice has become more positive than my initial assessment.

Binfield Road Surgery

5 months ago

Hi Michael, We are really sorry that you have had a disappointing experience with us, but thank you for taking the time to provide feedback, as you can only improve when you know about the problems! If you would like to get in touch to discuss this further, our email address is [email protected] and mark it for the Practice Manager's attention. EDIT: Dear Michael, Thank you very much for the lovely feedback and for changing your rating The team at Binfield

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