S(

Sharp (. 4 years ago • From Google

Rating

Bad

Reception made me feel unwelcome and unheard

I had a very negative experience in 2015 when I became pregnant with my son. The initial healthcare provider decided to completely discontinue my depression medication without offering an alternative. This prompted me to seek care elsewhere, and another practice was able to prescribe a different depression medication that was safe to use during pregnancy. On a subsequent visit to the original surgery, I was told that mental health concerns were not something they could address. Later, when a family member required an extended hospital stay of nine weeks, a staff member made a comment suggesting that the hospitalisation had created financial burden. I felt unsupported during a difficult time, and after eighteen years as a patient at this practice, I did not feel I was treated with the care I deserved. I have decided not to return to this surgery, though leaving was not a choice I wanted to make.

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