Grove Village Medical Centre
SP
Subhash P. 2 years ago • From Google
Bad
I attended an appointment after experiencing transport difficulties, which resulted in my arrival being slightly delayed. Upon informing reception of the circumstances, I was asked to wait. The waiting time was considerably longer than typical, extending well beyond the standard duration that other patients experience regardless of their punctuality. When I was eventually seen by a clinician, I mentioned concerns about elevated blood pressure readings I had recorded at home. Upon sharing these figures, I felt my account was dismissed without proper consideration. When I requested that my blood pressure be measured during the appointment, I was declined and instead instructed to monitor it myself over a week-long period and return with documentation. This interaction left me feeling unheard and frustrated. However, I have had notably different experiences with another clinician at the practice, whose approach has consistently been attentive, supportive, and professional, making a considerable positive difference to my care.
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