SM

Stephen M. 4 years ago • From Google

Rating

Bad

Reception nightmare: staff indifference and chaos

The front desk experience is absolutely dreadful. The staff appear completely disengaged, offer no assistance, and occasionally display outright discourtesy. I've had to dial 256 times just to connect - a personal record. One can remain at positions 1, 2, or 3 in the queue for over half an hour, only to be informed no appointments exist and to try again later in the day. Then the cycle repeats itself. The reception personnel exhibit perpetual gloominess and the entire approach needs comprehensive reconsideration! The physicians themselves are adequate - the issues lie solely with reception. This has been ongoing for several years; it's not pandemic-related. When visiting in person, the receptionists wear masks positioned beneath their chins, which seems pointless. A complete overhaul of the reception department is desperately needed!

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