Kensington Street Health Centre
MK
Mohammed K. one year ago • From Google
Bad
I gave 1 star because I cannot post 0 stars; otherwise, I would give a much lower rating if that were possible. This practice is extremely disappointing. The administrative staff seem to overstep their role, and their approach lacks practical understanding. When you contact the surgery because you're unwell, the response feels unhelpful—suggesting you attend in person at an early hour simply to schedule an appointment. This creates a frustrating situation where attending in person defeats the purpose of calling ahead when you're ill. There are also significant inconsistencies with appointment management. You receive appointment details via text, but when you call to confirm, you're given different instructions about arrival times. These contradictions create confusion and frustration. The experience with test results has been particularly problematic. I experienced lengthy delays in receiving results on multiple occasions, and was eventually asked to repeat testing. This suggests results may have been misplaced, yet no clear explanation or acknowledgment was provided. Overall, my experience has been deeply unsatisfactory. The service feels disorganised and uncaring, leaving me feeling let down. I would struggle to recommend this practice to others seeking medical support.
Shamma A.