Coulby Medical Practice

Unable to reach the practice for appointments or inquiries.

It takes a considerable amount of time for the phone lines to be answered, and the processes in place seem unnecessarily complicated. The requirement to handle prescription requests in person meant..

I really appreciate the professional guidance I received regarding my health concern. The service was prompt, efficient, and genuinely helpful. I'm grateful for the support provided, as it has given..

I would like to express my gratitude to the entire team for their efforts in ensuring that repeat medications are dispensed promptly and for continuing to provide telephone consultations during..

I have been a patient at this practice for many years and have consistently had excellent experiences. I recently used the online consultation service and received a response with treatment on the..

This practice would benefit from improving their communication and service standards. Having previously used a different medical centre, the standard of care there was considerably better. At this..

I sustained a rib injury approximately four weeks ago and needed to request a sick note through the online consultation system. The note was completed with errors, as a telephone request could not..

I have difficulty reaching the surgery by phone. The wait time at reception is extremely long, which is frustrating. I recently called to arrange a routine vaccination and received an automated..

After experiencing care at another medical facility over the past few months, I gained a real appreciation for the exceptional service provided here. The front desk staff are genuinely attentive..

The team at this practice are wonderful and I've consistently been able to get in touch with someone, whether through a telephone call or by using the online consultation service.

This one star is only because the reception team don't answer the phone. The clinical staff are lovely but attempting to get through to book an appointment or even to reach reception is extremely..

Cut these professionals some slack. If you're dissatisfied with the service, consider the impact of prolonged funding constraints, fewer practitioners entering the profession, increased..

An excellent medical practice overall. The clinical staff demonstrate genuine compassion and provide reassuring consultations with helpful guidance and care plans. While there are sometimes minor..

The reception staff demonstrated an amusing approach to customer service.

Have always had a positive experience at this practice and find all the staff to be very supportive. Recently used the online consultation service and received a response in approximately thirty..

Healthcare professionals who prioritise patient wellbeing over personal perspectives

I find it extremely difficult to reach the practice by telephone. The wait times are so long that getting through feels nearly impossible. The appointment system appears designed to minimize patient..

The reception staff were courteous and accommodating. The online consultation system was convenient to use. Communication throughout was clear and effective.

The team here are genuinely pleasant and approachable.

This is a bustling medical practice, which understandably makes it challenging to reach them during peak hours. That said, the quality of care provided is outstanding. It's worth bearing in mind..