SB

Sylvia B. 5 years ago • From Google

Rating

Bad

Reception phone lines need urgent improvement

My daughter had to call an ambulance for me recently. I had already arranged a telephone consultation scheduled for that day, but the ambulance crew felt that an in-person visit would be more appropriate. The crew attempted to contact the practice by phone to discuss this, but after waiting for an extended period, their calls went unanswered. They eventually decided to visit the surgery in person to speak with the clinical staff and arrange a new appointment, which they then confirmed with me. While I have no concerns about the clinical care I received, I do feel that improvements are needed with how telephone calls are being handled at reception. It's concerning that an ambulance had to spend time on this matter when it could potentially have been available for other emergencies.

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