K(

Keith (. 3 years ago • From Google

Rating

Bad

Reception phone queue left me frustrated

Since a particular clinician departed, this practice has felt like one of the worst I've attended. The reception team's approach is frustrating. When I called in distress, I was advised to ring back in a couple of days to establish whether any action would be taken. I received conflicting guidance about pain relief medication—being discouraged from using it one week, then questioned about my reluctance to take it the following week by the same clinician. The overall experience has been disappointing and I've decided to register elsewhere. I believe the standard of care here is concerning and may have caused harm to other patients. The reception staff's handling of enquiries feels dismissive, and the approach to medication management appears careless and inconsistent.

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