SS

Stardust S. 5 years ago • From Google

Rating

Bad

Reception polite but unhelpful with dismissive responses

I had a very negative experience at this GP practice. While the reception team were courteous, I felt they were ineffective in their role. The clinical staff came across as unmotivated and dismissive. I attended an appointment to discuss weight gain that I believed was linked to my medication, which I was taking to manage work-related stress. Despite maintaining a healthy diet and regular exercise routine, I was concerned about this side effect and sought professional guidance. The response I received was dismissive, suggesting I simply eat less and that there was no medical solution available. When I raised a separate health concern, I was told to book another appointment as there was insufficient time to address it. The clinician appeared disengaged throughout, and although I left respectfully, I felt very disappointed by the interaction. I also noticed an inconsistency in how online health information is treated—the clinical staff appear to rely on internet searches for diagnosis, yet when patients mention they have researched their symptoms online, they are made to feel foolish for doing so. The nursing staff similarly left me with a poor impression, seeming unhelpful and unwelcoming during my visit.

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