Betts Avenue Medical Group

The appointment system at this practice is extremely difficult to access. My family member has been unable to obtain a consultation despite having a chronic respiratory condition that requires..

The team here are lovely and I've had positive experiences with the clinical staff. The nursing support has been wonderful and I've always found everyone to be very helpful. I'm not sure why some..

Disappointing experience. There was a lengthy wait at reception, during which I observed in an orderly manner. I felt the receptionist did not serve patients in the order they were waiting. When I..

I have noticed considerable negative feedback on this platform, but I must respectfully disagree with several of those comments. I have been a patient at this practice for many years and have..

I requested an appointment with a doctor but was seen by a nurse instead. The nurse appeared uncertain about my symptoms and did not seem to fully understand my concerns despite my explanation..

I attempted to cancel an appointment for a family member more than 40 minutes ago, providing well over 24 hours notice. Although the surgery indicated it was open during this time, I was unable to..

I have found the experience of waiting extended periods for treatment of my health concerns to be extremely frustrating. I feel that referrals have been promised on multiple occasions without being..

I don't visit frequently, but I've always found the entire team to be very pleasant and welcoming, particularly given the challenging circumstances we're all facing at the moment.

I am dissatisfied with the service provided. Members of my family have experienced health concerns, yet the practice appears indifferent to our situation. We have been informed that there is..

Not worth the time, to be frank. The appointment was disappointing. I would suggest considering other options.

The reception staff member was extremely rude and unhelpful during my interaction with them. Additionally, I found it very difficult to lodge a formal complaint about my experience.

I have visited this practice multiple times over the past year, and I would say the reception staff have consistently been pleasant throughout my visits. When people are treated with courtesy and..

I have found the standard of care and professionalism at this practice to be concerning. On multiple occasions, I have received prescriptions that appeared incorrect, felt dismissed when discussing..

I accompanied my unwell father to his appointment and was deeply disappointed by the entire experience. I had never encountered anything quite like it. My father saw a clinician at the practice, and..

I'm uncertain about what occurred during my appointment, but honestly, throughout my years managing chronic respiratory and sinus conditions, I have never felt so dismissed and invalidated as I did..

I have consistently had positive experiences at this practice. I'm uncertain about the negative feedback some people express, as the clinicians I've seen have always provided excellent care. The..

I have been a patient at this surgery for many years, so I feel I can provide a fair and honest assessment. Regarding the staff, they do not come across as particularly welcoming. There seems to be..

My experiences at this practice have been inconsistent. I had a very poor appointment with one clinician who I felt was unprofessional, while an appointment with a different clinician was excellent...

I had a very disappointing experience at this clinic.

I would caution against attending this surgery if you are assigned to see a particular clinician. My daughter has required multiple visits to this practice due to ongoing health concerns, and I..