Newburn Surgery

Got a text message today notifying me that my appointment for staple removal following my procedure had been cancelled. The stated reason was insufficient staffing availability. I was advised to..

I am very dissatisfied with this practice. They instruct patients to call in the morning to check for cancellations, which I did, only to be offered an appointment several days away when I needed to..

Unable to progress past certain front desk staff who seem to act as though they hold clinical authority. Being required to disclose the nature of your health concern to them is frustrating.

This is an excellent medical practice.

The clinical team and front desk staff consistently demonstrate helpfulness and attentiveness. We feel fortunate to have access to such a capable and responsive group of professionals.

Switched practices two weeks ago after spending sixteen years at a previous surgery where requests were consistently problematic. The new practice has proven to be entirely different, offering..

I have attempted to contact the practice multiple times since it opened, but on most occasions encountered an engaged tone. On the few instances when I did manage to get through and the call began..

This practice falls short of expectations. The approach feels outdated and the clinical staff would benefit from updated training and development.

This medical practice was previously excellent, with welcoming staff on reception and caring clinicians. Following staffing changes and the arrival of new office personnel, the overall experience..

I have been a patient at this practice for nearly three decades and have witnessed many changes in the clinical team over that time. Throughout my years as a patient, I have consistently received..

A recent appointment involving imaging results left me concerned about the accuracy of the interpretation provided. The information given appeared to be incorrect, which caused considerable..

The medical team and reception staff are wonderful, and they handle everything with ease.

I have no complaints whatsoever about this practice. The front desk staff make genuine efforts to arrange appointments for patients, and younger patients receive priority attention. The team is..

Excellent medical practice that managed to arrange an appointment on the same day. I was seen by a highly skilled clinician and am very satisfied with the care I received.

I find the reception staff brilliant and friendly and will bend over backwards to help. The clinical staff member I saw was excellent and provided first-class care.

I have not been a patient for an extended period, but I have found nothing to fault. The reception team and clinical staff have both been pleasant and helpful. They have assisted me with medication..

Good practice, staff are consistently willing to assist with any concerns or queries.

The reception team could be more attentive to their duties, as phone calls often go unanswered while staff appear occupied with conversations. Appointment availability has become difficult to..

The clinical staff I encountered were not particularly helpful and sometimes provided inaccurate information. However, the nursing team were excellent, consistently friendly and welcoming, and..

Recently switched to this practice from my previous surgery and have found both the reception team and clinical staff to be friendly and approachable. They create a welcoming atmosphere and never..